Terms of Service


These Terms and Conditions define your rights, responsibilities and benefits as a Member of this Service. By using this Service, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions in whole or part, you must not use this Service.

We reserve the right to change these Terms and Conditions at any time. Your continued use of the Service after any change is made to these Terms and Conditions indicates your acceptance of that change. If you don’t want to be bound by any change to these Terms and Conditions, you must not use this Service.


1. Service Description; Eligibility

TurnGram, and its applications, are internet services (the “Service”, “we”, “our” or “us”). “You” or “your” means an adult user of any of the services for yourself, and you as parent or guardian for any child under the age of 13 who you expressly invite to the service, for whom you will be held liable and strictly responsible. The Service is generally intended for adults. If you invite a minor to join the service, you are responsible for monitoring the child’s activity on the Service.


2. Use of Service; Security Obligations

In order to create Content, subscribe to the service, invite other users, and other things, you must be a registered member of the Service (a “Member”). To register, you must create a password and provide us with a verifiable email address and in some TurnGram Services, a verifiable phone number. Failure to provide us with accurate, complete and updated registration information will constitute a breach of this Agreement. You may not

1. select or use a username or email address which is, includes or comprises the name of another person, in any case with the intent to impersonate that person;

2. use the username, email address or password of any person other than yourself without authorization; or

3. use a username or email address that we, in our sole discretion, deem offensive.

You are responsible for all usage that originates from your account. You are responsible for the confidentiality of your username and password. You agree to notify us by mail or email of any suspected unauthorized use of your account or breach of security involving your account.


3. Use License

You are licensed to use for personal use only (a) the Service, and (b) the text, photos, video and audio files, links, and other materials (“Content”) which are contributed by other Members of the service and which appear as part of the Service.

When you post Content to the Service, you are granting us the right to host that Content and distribute that Content to other individuals.

Further, you agree that when you post Content to the Service, you are transferring the right to TurnGram to use that content in any way it deems appropriate, within the confines of the Terms of Service and Privacy Policy of TurnGram. This includes but is not limited to using your content to promote TurnGram products and services as well as sharing your information with any of our trusted third party partners.

The Service is not intended or licensed for commercial use. Any commercial use of the Service is prohibited.


4. Acceptable Use

You agree not to use the Service:

1. for any unlawful purposes;

2. to upload, Post, order for print, email or otherwise transmit any material that is or promotes conduct that is obscene, offensive, blasphemous, pornographic, unlawful, threatening, menacing, abusive, harmful, defamatory, libelous, vulgar or illegal, that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual, that “stalks”, harasses or advocates harassment of another person, or that is otherwise objectionable, in each case as determined by us in our discretion;

3. to upload, Post, order for print, email or otherwise transmit or any material that provides instructional information about illegal activities; this may include, but is not limited to, information about making or buying illegal weapons or providing or creating computer viruses;

4. to upload, Post, order for print, email or otherwise transmit or any material that infringes any copyright, trademark, patent or other intellectual property right or moral right of any person, including TurnGram, or that constitutes an invasion of the privacy or publicity rights of another;

5. to upload, Post, order for print, email or otherwise transmit or communicate any material that you do not have a right to transmit or communicate or that promotes an illegal or unauthorized copy of another person's copyrighted work; this may include, but is not limited to, providing pirated computer programs or links to them, providing information to circumvent manufacturer-installed copy-protect devices, or providing pirated music or links to pirated music files;

6. to harm minors in any way; this may include, but is not limited to, uploading, posting, ordering for print, emailing or otherwise transmitting or communicating any content that violates child pornography laws, child sexual exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct;

7. to forge headers or otherwise manipulate identifiers in order to disguise the origin of any content posted to, or otherwise communicated or transmitted through the Service;

8. to upload, Post, email or otherwise transmit any material which is likely to cause harm to our or anyone else's computer systems, including but not limited to that which contains any virus, code, worm, data or other files or programs designed to damage or allow unauthorized access to the Service that may cause any defect, error, malfunction or corruption to the Service;

9. for any activity that involves the transmission of “junk mail,” “chain letters” or unsolicited mass mailing or “spamming”;

10. to promote information that you know or believe to be false or misleading;

11. for any commercial purpose;

12. to impersonate any person or entity, including, but not limited to, an official of TurnGram, forum leader, guide or host, or falsely state or otherwise misrepresent your affiliation with a person or entity; or

13. to provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the U.S. government as a foreign terrorist organization pursuant to Section 219 of the Immigration and Nationality Act;

Even though all of the actions described above are strictly prohibited, it is possible that another user may violate these policies and that you may become exposed to material of the type described above. You waive your right to any damages, whether from us or from any third party, arising from or related to such exposure.

You further agree that:

14. You are solely responsible for the Content that you submit, post, publish, display, transmit or communicate (collectively, “Post”) on or using the Service.

15. You will not interfere with or disrupt, or attempt to interfere with or disrupt, the Service or any servers, networks or equipment connected to or employed in conjunction with the Service, or disobey any requirements, procedures, policies or regulations relating to this Service;

16. You will not provide any information to us that is false or misleading, that attempts to hide your identity or that you do not have the right to disclose; and

17. You will not use email, or any other communication information, from us or our affiliates to create “spam” emails.


5. User Content

The content you choose to post with us, or that is printed or emailed on your behalf becomes the property of TurnGram. We retain the right to edit and alter this content on your behalf in accordance with our Privacy Statement.

Members may post and share Content with individuals and may comment on Content shared with them. If you post Content, you affirm, represent and warrant to us that you own or have all rights necessary to post the Content, and to authorize us to use – in accordance with the Privacy Statement above – the Content to provide the Service in the ordinary course in the manner contemplated by the Terms and Conditions. You acknowledge that we have the right, but not the obligation, in our sole discretion, to review, refuse to host and/or remove, any Content that is Posted to or available via the Service. Specifically, and without limiting the foregoing, you acknowledge that we may, but have no obligation to, remove Content that we determine, in our sole discretion, is unlawful, offensive, threatening, libelous, defamatory, obscene or otherwise objectionable or which violates any party's intellectual property rights, our site Terms and Conditions or applicable law. Activity or content which appears, in our sole judgment, to violate the law will be brought to the attention of the proper authorities.


6. Member Disputes

You are solely responsible for your interactions with other users or Members of the Service. We reserve the right, but have no obligation, to monitor or to attempt to resolve any dispute or disagreement between you and other Members. We disclaim any liability to any Member arising from or in connection with any such dispute.


7. Trademarks

All brand, product and service names, including any images or logos, used in conjunction with this Service which identify TurnGram are, in each case, proprietary marks of TurnGram. Nothing in this Service shall be deemed to confer on any person any license from TurnGram with respect to any such brand, product or service name, image or logo.


8. Privacy

Please review our Privacy Statement.


9. Service Availability

We employ reasonable measures to try to ensure that the Service is available on a 24 hours a day, 7 days a week basis. However, there will be occasions when the Service will be interrupted for maintenance, upgrades for emergency repairs or due to the failure of telecommunications links or equipment or other circumstances that are beyond our control. Reasonable steps will be taken by us to minimize such disruption where it is within the reasonable control of TurnGram. From time to time, and without notice to you, TurnGram may add or delete certain features or functions from the services we provide. You agree that TurnGram shall not be liable to you for any modification, suspension or discontinuance of any of its Services.


10. Liability Disclaimer

The information, products and services included on this Service may include inaccuracies or typographical errors. Changes are periodically added to the information herein. TurnGram, and its third party suppliers, provide all Content in its Services “AS IS”, and without any warranty of any kind.

NEITHER WE NOR OUR THIRD PARTY SUPPLIERS MAKE ANY REPRESENTATIONS CONCERNING THE SUITABILITY, RELIABILITY OR ACCURACY OF THE CONTENT OR THE SERVICE FOR ANY PURPOSE. WE AND OUR THIRD PARTY SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, IN CONNECTION WITH THE CONTENT AND THE SERVICES, INCLUDING CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. IN THE CASE OF GOODS OR SERVICES PURCHASED VIA THE SERVICE, ANY WARRANTY IS SUPPLIED BY THE MANUFACTURER AND WE PROVIDE NO SUCH WARRANTY. IN NO CASE WILL WE OR OUR THIRD PARTY PROVIDERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL OR OTHER DAMAGES INCLUDING, WITHOUT LIMITATION, LOST OR DELAY OF USE, LOST PROFITS, LOSS OF DATA OR ANY OTHER DAMAGE IN CONTRACT, TORT, EQUITY OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF THE POSSIBILITY THEREOF.

BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THIS LIMITATION MAY NOT APPLY IN PART TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS WEB SERVICE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THIS WEB SERVICE.


11. Subscription Fees and Payment

TurnGram includes fee-based subscription Services. As a Member who subscribes to a Service (a “Subscriber”), you understand that membership in a Service is on a continuous service basis. This means that once you have become a Subscriber, your subscription will be automatically renewed and your credit card associated with that subscription will be charged based on the subscription program (e.g., annual, monthly, etc.). Credit card charges will be processed within 24 hours after you complete your subscription, or within 24 hours after your product begins to process. If there are special promotions, charges with be subject to the Terms described within the promotion. Any products included with your subscription will be shipped promptly thereafter. Cancellation requests must be received two days before the renewal date for the cancellation to be effective.

We may change our subscription prices at any time and from time to time. Each renewal of your subscription will be at the then standard renewal charge for the subscription period.


The Subscription, which may start with a free trial, will continue month-to month unless and until you cancel your subscription or we terminate it. You must provide us with a current, valid, accepted method of payment (as such may be updated from time to time, "Payment Method") to use the Subscription service. We will bill the monthly subscription fee to your Payment Method. We may change the price for the subscription from time to time, and will communicate any price changes to you. Price changes will take effect at the start of the next subscription period following the date of the price change. By continuing to use the Subscription after the price change takes effect, you accept the new price. Any cancellation of your Subscription will take effect the day after the last day of the current subscription period. However, if you cancel your payment and/or terminate the Terms before the end of the subscription period, we will not refund any fees already paid to us, to the fullest extent permitted under applicable law.


From time to time, promotional codes may be available, including those provided as part of a third party promotion. Promotional codes may be redeemed as described in the specifics of the promotion. Promotional codes can only be used once, cannot be redeemed for cash, and may be subject to certain restrictions as determined by us in our sole discretion. If you received a promotional code through an offer by a third party, additional conditions may apply.

We may offer trials of the Subscription for a specified period without payment (a "Trial"). We reserve the right, in our absolute discretion, to determine your eligibility for a Trial, and to withdraw or to modify a Trial at any time without prior notice and with no liability. For some Trials, we will require you to provide a Payment Method to start the Trial. At the end of such Trials, we may automatically start to charge you for the Subscription on the first day following the end of the Trial, on a recurring monthly basis. By providing a Payment Method in conjunction with the Trial, you agree to this charge. You will not receive a notice from us that your Trial has ended or that the paying portion of your subscription has begun. If you do not want this charge, you must cancel your Subscription contacting customer service at support@turngram.com before the end of the Trial.


The monthly subscription fee will be billed at the beginning of the paying portion of your subscription and each month thereafter unless and until you cancel your subscription. We automatically bill your Payment Method each month on the calendar day corresponding to the commencement of your paying subscription. Subscription fees are fully earned upon payment. We reserve the right to change the timing of our billing, in particular if your Payment Method has not successfully settled. We may contact you via e-mail if there is a problem with your Payment Method. You may also contact customer service at support@turngram.com at any time with any billing questions. In the event your paying subscription began on a day not contained in a given month, we may bill your Payment Method on a day in the applicable month or such other day as we deem appropriate. For example, if you started your Subscription on January 31st, your next payment date will likely be February 28th, and your Payment Method would be billed on that date.

Payments are nonrefundable and there are no refunds or credits for partially used subscriptions. At any time, and for any reason, we may provide a refund, discount, or other consideration ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion. The provision of credits in one instance does not entitle you to credits in the future for similar instances, nor does it obligate us to provide credits in the future, under any circumstance.


Members acknowledge that certain functionality of the Service may require action(s) on the part of the Member. This includes, but is not limited to, granting the TurnGram service access to the Member’s social media network(s) to allow TurnGram to serve as a Concierge for the Member. Failure of the member to comply with necessary actions or the inability of TurnGram to access necessary content on the Member’s social media network may result in TurnGram unable to fulfill it’s service contract on behalf of the Member. Such failures on the part of the Member does not constitute valid reasons for cancellations or refunds of the Service.


12. Special Admonitions for International Use

Recognizing the global nature of the Internet, you agree to comply with all applicable local laws, including but not limited to those regarding online conduct, privacy, copyright and content. Specifically, and without limiting the foregoing, you agree to comply with all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside.


13. Miscellaneous

Except to the extent specifically provided above under “Special Admonitions for International Use”, this Agreement is governed by the law of the State of Delaware, without regard to any otherwise applicable conflicts of law principles, and the federal law of the United States of America. Any action to enforce this Agreement shall be brought in the federal or state courts located in Delaware, Maryland.

Official correspondence must be sent via postal mail to:


TurnGram, LLC

Attn: Customer Service

25 First St. #303

Cambridge, MA 02141


Have questions? Email us at support@TurnGram.com